Yes, we do have a refund policy. Should you place a deposit on a  puppy and for some reason it was not available (you wanted a male and none were born, etc.), your money will be refunded. Or, the money can be kept as a deposit on another Cocker Spaniel puppy from a future planned breeding, whichever you prefer. Refunds will be mailed out within 14 days after it is known for certain that a buyer’s puppy will not be available. This is normally at the birth date of the litter, but could be 10 days after the due date if the female failed to conceive. Please note that once you send a deposit and have us add your name to the reservation list, the deposit is only refundable if for some reason your puppy was not made available to you. If you change your mind or fail to pay off the balance owed on your puppy for any reason, you will lose your deposit. The only exception to this is if a written agreement is obtained from us and we approve the refund due to extenuating circumstances. Otherwise payment in full is due when the puppies reach five weeks of age, and shipping or pick up of the pups will take place at eight weeks.